Shipping Policy

1. Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Custom or made-to-order items may require additional time; this will be stated on the product page.

  • Orders are not processed, shipped, or delivered on weekends or public holidays.

2. Shipping Rates & Delivery Times

  • Shipping costs are calculated at checkout based on the destination and package size/weight.

  • Estimated delivery times:

    • UK: 3–7 business days

    • EU: 5–10 business days

    • USA & International: 7–15 business days

  • Delivery times are estimates and may vary due to customs delays, courier disruptions, or other factors outside our control.

3. Shipping Locations

We currently ship to:

  • United Kingdom

  • European Union countries

  • United States & selected international destinations
    If your country is not listed at checkout, please contact us before ordering.

4. Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with tracking information.

  • Please allow up to 48 hours for tracking details to update.

5. Customs, Duties & Taxes

  • For international orders, customs fees, import duties, and taxes may apply.

  • These charges are the customer’s responsibility and vary by country. Please check with your local customs office before ordering.

6. Delayed or Lost Shipments

  • If your order is delayed, we will do our best to assist in tracking it down.

  • An order will be considered lost if it does not arrive within 30 days of the estimated delivery date.

  • In such cases, we will issue a replacement or refund.

7. Incorrect Shipping Information

  • Please ensure your delivery address is correct at checkout.

  • We are not responsible for orders shipped to incorrectly provided addresses.

  • If the order is returned due to incorrect address, reshipping fees may apply.

8. Damaged Packages

  • If your order arrives with visible damage to the packaging, please photograph it before opening and contact us immediately.

  • Damaged items should be reported within 48 hours of delivery.