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Refund policy

Refund and Return Policy – Art Spectrum

At Art Spectrum, we want you to love your purchase. If for any reason you are not completely satisfied, you may be eligible for a refund or exchange in accordance with the policy below.

1. Eligibility for Refunds

We accept returns and issue refunds in the following cases:

  • You have changed your mind and requested a return within 14 days of receiving your order (UK & EU Consumer Rights).

  • The product is faulty, damaged, or not as described.

  • You received the wrong item.

2. Non-Refundable Items

We do not accept returns or offer refunds for:

  • Custom or personalised products.

  • Items returned more than 14 days after delivery.

  • Items not in their original condition, damaged due to misuse, or missing parts.

  • Digital/downloadable products.

3. Return Process

  1. Contact us at artspectrum.shop@outlook.com within the return period, stating your order number and reason for return.

  2. If approved, we will provide you with return instructions.

  3. Items must be returned unused, in their original packaging, and with proof of purchase.

  4. Customers are responsible for return shipping costs unless the item is faulty or incorrect.

4. Damaged or Defective Items

  • If your order arrives damaged or defective, contact us within 48 hours of delivery with clear photos.

  • We will arrange a replacement or refund at no extra cost.

5. Refund Timeline

  • Once we receive and inspect your returned item, we will notify you of the refund approval or rejection.

  • Approved refunds will be processed within 14 days to your original payment method.

6. Late or Missing Refunds

  • If you haven’t received your refund after 14 days, first check with your bank or payment provider.

  • If there is still an issue, please contact us at artspectrum.shop@outlook.com

7. Exchanges

If you would like to exchange your item for a different product, please follow the return process and place a new order once your refund is approved.

8. Contact Us

For any questions about our Refund Policy, please contact vie email or through website.